Automated shipment tracking
The agent identifies order numbers, checks TMS data, and provides real-time status. Keyword focus: automate shipment tracking by phone.
Solution for DACH logistics
Voice AI for logistics: automate customer communication without call queues
neob automates shipment tracking, appointment coordination, and driver status calls. This reduces dispatcher load, cuts manual calls, and improves 24/7 availability.
Intelligent appointment coordination
Recipient appointments are coordinated automatically and written back to dispatch workflows. Keyword focus: AI appointment coordination logistics.
Driver hotline and status updates
Driver reports about traffic, ramp issues, and delays are structured and transferred as tickets or events into your systems.
Enterprise integration and security
The architecture is designed for SAP, Oracle, WinSped, Soloplan, and API-based platforms. For DACH companies, GDPR, data residency, and auditable processes are built in.
Low voice latency keeps conversations natural and improves caller acceptance across customers, drivers, and dispatch teams.
FAQ: Voice AI in logistics
Can the AI handle dialects or poor call quality?
Yes. The speech stack is tuned for German-language accents and variable call quality, including mobile driver and workshop conversations.
How long does implementation take?
A pilot is usually live within two to four weeks. Integrations with your TMS, CRM, and routing systems are delivered iteratively.
Can Voice AI for logistics be used in a GDPR-compliant setup?
Yes. neob uses EU-oriented data processing, clear deletion concepts, and AVV process support to enable compliant operations.
Can the agent connect to SAP, Oracle, WinSped, or Soloplan?
Yes. The voice layer is API-first and can connect to common logistics and ERP systems, including status lookups and ticket updates.